A study of bpo industry with reference to employee attrition and retention introduction the study deals with attrition issue in bpo, the reasons of attrition and retention strategies for the same. A study of 300 women shows what companies and managers can do to keep their stars on track. The study is focused on recruitment and retention challenges that the it/bpo industry currently faces and to examine ways to reduce high turnover rates among first year employees in the leading domestic call center based in indore. Employee retention is vital to the long term health and success of any business organization, especially in case of bpos where the organizations spend so much in the recruitment and their initial and ongoing training of the employees. To know the reasons for employee turnover in the bpo sector to find out the retention strategies adopted by the employers to study the importance given by employers for employee retention in current scenario.
Employee voice and collective formation in indian ites-bpo industrypdf the innovators: how a group of hackers, geniuses, and geeks created the digital revolution elon musk: tesla, spacex, and the quest for a fantastic future. The high cost involved in employees' retention was eroding the cost competitiveness of indian bpo companies pedagogical objectives: to discuss the efficiency of the measures undertaken to curtail employee attrition in the indian bpo industry. 1 find out the source of employee frustration - directly ask employees to name one process that if eliminated would make them more productive 2 assess transparency - assess if employees feel surprised or caught off-guard by management decision.
Bpo employee retention - attrition is the biggest problem faced by called centers, view some retention strategies for employees of bpo. Scenario of employee turnover and retention in indian non-profit organizations the chapter ends with identification of problem areas and research gaps in the context of employee turnover and retention in non-profit sector. Employee retention objective of the project the main objective of doing this study was to understand the nature of work, employment, and labour relationships in call centres (bpo) and its impact. Employees retention (human capital) in business process outsourcing (bpo) industry in pakistan muhammad umer1, muhammad akram naseem2 abstract: this paper aims to investigate the impact of.
Solution is business process outsourcing (bpo) stratagem, with a partner who can deliver impressive business value and significant competitive gain the main objective of this paper is to find out the reasons of employee turnover in. Key employee retention is critical to the long-term health and success of your business managers readily agree that retaining your best employees ensures customer satisfaction, product sales, satisfied coworkers and reporting staff, effective succession planning and organizational knowledge and learning. Retention strategies in bpo sector a project study submitted in partial fulfillment for the requirement of the three year post graduate diploma in management (evening.
Development practices to improve employee satisfaction with work (deery 2008)a lot of employees in the bpo/ites sector get new offers within three months of joining which leads to wastage of recruitment and training costs. He delivered a highly motivational presentation to describe the monumental opportunity that exists in the business process outsourcing (bpo) sector the most revealing information to come from the conference was the tremendous quality ratings being achieved by young filipinos. Retaining information technology & bpo sector employees has been a problem in many organizations for decades the hr managers have keywords: retention, bpo sector. Bpo's are the highest job provider in the it sector employing a total of more than 8 lakh professionals notwithstanding the initial glamour of this sector as a harbinger of opportunities and an attractive career option, today with the vast number of players in the arena and easy availability of lucrative software jobs, the sector is smitten with the problem of attrition.
The war for talent: strategies for employee retention in the bpo industry mohsin r shaikh t india has emerged as the top destination for global offshore outsourcing. Employee attrition and retention in bpo industry the basic hypothesis of this research that employee motivation, employee satisfaction, employee involvement, and life interest and work compatibility lead to prolonged sustenance is an extension of this model with minor modifications in it.